Property & Casualty Licensed Agent - Inbound Customer Service
At TTEC, we&s;re all about the Human Experience. Elevated. As a Property &a; Casualty Licensed Agent - Customer Service in Daytona Beach, FL, you&s;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You&s;ll be Doing
Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you&s;ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you&s;ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it&s;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&s;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&s;ll
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
We&s;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&s;t be taught - a caring and supportive nature that will shine through as you help customers. You&s;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You&s;ll report to a Team Lead. You&s;ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That&s;s all we do. Since 1982, we&s;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&s;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Salary:
$10.00 - $15.28Estimated Salary: $20 to $28 per hour based on qualifications.
What You&s;ll be Doing
Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you&s;ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you&s;ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it&s;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&s;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&s;ll
- Bring your passion and experience in negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions
- Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close
What You Bring to the Role
- Active Property &a; Casualty License
- 6 months experience in sales and customer service
- High school diploma or equivalent
- Computer savvy
- High speed internet (>25mbps); hardwire connection to modem/router is recommended
- A quiet workspace in your home where you can work without background noise (trust us you&s;ll appreciate the quiet)
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yesall the competitive compensation, performance bonus opportunities, and benefits you&s;d expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We&s;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&s;t be taught - a caring and supportive nature that will shine through as you help customers. You&s;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You&s;ll report to a Team Lead. You&s;ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That&s;s all we do. Since 1982, we&s;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&s;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Salary:
$10.00 - $15.28Estimated Salary: $20 to $28 per hour based on qualifications.
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